How the agent earns their fee

Fees accrue only when the deal closes, at signing. You don't charge to publish or to run viewings: you're paid on results. That aligns your work with the owner's goal.

It's agreed as a percentage of the final sale price, plus VAT, and set out in writing in the mandate. Transparency from day one avoids misunderstandings at closing.

When the sale is signed, the corresponding invoice is issued and the payment is recorded against the deal. The whole trail is documented for both parties.